This Privacy Policy explains how Muvit ("Muvit", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website, use our applications, or interact with our services.

1. Information We Collect

Account Information: name, email address, company details, and authentication identifiers.
Usage Data: app interactions, device/browser information, IP address, and analytics events used to improve product performance.
Customer Content: business data you upload or generate (e.g., jobs, items, invoices). You control what you store and share.
Support Communications: messages, feedback, and related metadata.

2. How We Use Information

Provide, maintain, and improve the Muvit platform and features.
Authenticate users, secure access, and prevent fraud or abuse.
Operate subscriptions, billing, and account administration.
Communicate updates, provide customer support, and send critical notices.
Analyse usage to guide product improvements and roadmap decisions.

3. Legal Bases

Where applicable, we rely on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests to process personal data.

4. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and measure performance. You can control cookies via your browser settings; disabling them may affect functionality.

Data Ownership and Access

You own your Customer Content. By default, nobody — including Muvit personnel — can view your data. We do not sell your data or share it for advertising purposes.

Customer-controlled access: Your organization controls who can sign in and what they can see using roles and permissions that you configure.
No staff access by default: Muvit personnel cannot access your account or content unless you explicitly grant temporary, least-privilege access to resolve a specific support request. Any such access is permission-based and logged.
Automated processing only: Our systems may process data automatically to provide core features (e.g., billing, analytics, notifications). This is system-level processing, not human viewing of your content.
Legal compliance: We may access, preserve, or disclose information if we believe it is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request.

Data is encrypted in transit and at rest. Access to production systems is role-based, time-limited, and auditable.

5. Sharing and Disclosure

Service Providers: We use trusted vendors for hosting, analytics, email, and payment processing. They process data on our behalf under strict obligations.
Legal Requirements: We may disclose information if required by law or to protect rights, safety, and the integrity of our services.
Business Transfers: In a merger, acquisition, or asset sale, your information may be transferred, subject to this Policy.

6. Data Security

We employ technical and organizational measures designed to safeguard information. No method of transmission or storage is completely secure, but we continually improve our protections.

7. Data Retention

We retain personal information for as long as necessary to deliver our services and meet legal obligations. You may delete content, and we will remove associated data in accordance with our retention practices.

8. International Transfers

Data may be processed in countries outside your own. Where required, we implement appropriate safeguards to protect personal data during international transfers.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, as well as object to or restrict certain processing. To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Policy from time to time. We will update the “Effective date” above and may provide additional notice as appropriate.

12. Contact Us

Questions or requests? Contact us at [email protected] or call +61 431 269 296.